Cancellation policy
Cancellations for tours and experiences due to COVID positivity
100% refund minus expenses (bank fees, tickets, etc.)
Cancellations for tours and experiences
Tours cancelled up to 5 days previous to the tour will be refunded: 100% refund.
Cancellations 4-2 days before the tour: 50% refund.
Cancellations 48 hours or less before the tour: 0% refund.
Cancellation for complex itineraries
A complex itinerary is defined by the joint purhcase of at least two different services on one or more locations, and/or tailor made itineraries or experiences. If you booked a complex itinerary, our cancellation policy is as follows.
Cancellations up to 1 month before the first day: 90% refund.
Cancellations 14-30 days before the first day: 60% refund.
Cancellations 8-13 days before the first day: 30% refund.
Cancellations made 1 week or less before the first day: 0% refund.
Additionally, airlines can charge a 100% cancellation fee.
Satisfaction Guarantee Policy
All our tours are a guaranteed success! If you feel like your guide or any members of our staff hasn’t lived up to your expectations we will refund 100% of your tour or experience.*
*Does not apply in case of force majeure or external circumstances.
Check out our full Terms & Conditions here
Do you have a sustainability policy?
Yes, we do! You can access all our sustainability information here.
Are you a legal agency?
Yes! We are registered in the National Tourism Ministry, and our registration number (EVT) is 18056. You can know more about us here.